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ITIL® 4 Foundation Training

This ITIL® 4 Foundation training offers you a framework of processes and concrete handles to set up and manage your IT organization. The Best Practice ITIL® 4 Foundation gives an (IT) organization opportunities and possibilities to perfectly attune IT services to the needs of and the possibilities within the business processes. ITIL is no longer only applicable to IT services. Other forms of service can also make use of this Best Practice.
Book with the STAP scheme
Duration: 2 days | 9:00 AM - 17:00 PM
Price:

va   1.520,00  excl. VAT

Included:
Exam Trainer ITIL® 4 Foundation
ITIL® 4 Foundation Online Tutorial
ITIL®4 Foundation eBook
ITIL® 4 Foundation exam (online)
Exam guarantee

WHAT IS ITIL®? 

ITIL stands for Information Technology Infrastructure Library. The framework was created because there was no uniform standard for the design of IT processes within the IT organization. The British government and the private sector developed their own standards, which were eventually bundled and published under the name ITIL®.  

The current framework is mainly intended to enable IT service providers to 

  • reduction of costs; 
  • optimization of the IT service(s) 
  • increase productivity and 
  • continuously improving so that customers get the services they need to align their business with their customers' needs. 

To make it understandable, you can see ITIL® 4 Foundation as a set of guidelines that help you design a restaurant. A good cook is important, although you need a lot more to make it a success. Think, for example, of personnel, purchasing, logistics, a prime location, the appearance and much more. ITIL® 4 Foundation helps to set up all these topics by using the 4 Dimensions and the Service Value System. 

This successor to the ITIL-V3 version describes the current insights within IT Service Management and integrates Lean, Agile, DevOps and Cloud Computing. At ITIL® 4 Foundation, the method is therefore no longer based solely on processes, but supports faster, quality and value-driven delivery of IT services for people and across organizations.
During this course, the student is introduced to the basic concepts and how value can be delivered using the principles, the theory of the ITIL service value system (SVS), the four dimensions model, the Value chain (SVC) and the practices (v / h processes) from the IT Infrastructure Library.

TOPICS AND DAILY SCHEDULE OF THE TRAINING 

DAY 1 

Introduction ITIL 4 

  • IT service management in the modern world 
  • About ITIL 4 
  • The structure and benefits of the ITIL 4 framework 

The most important concepts of service management 

  • Value and value co-creation 
  • Organizations, service providers, service consumers, and other stakeholders 
  • Products and services 
  • Service relationships 
  • Value: outcomes, costs and risks 

The four dimensions of service management 

  • Organizations and people 
  • Information and technology 
  • Partners and suppliers 
  • Value streams and processes 
  • External factors 

DAY 1 and 2 from ITIL® 4 Foundation

The ITIL service value system 

  • Overview of the service value system 
  • Possibilities, demand and value 
  • ITIL . Guiding Principles 
  • Governance 
  • Service value chain 
  • Continuous improvement 
  • Practices 

INSIDE KNOWLEDGE AND STUDY TAX  

 No special prior knowledge is required for this ITIL® 4 Foundation training. It helps if you already have some knowledge of automation and the provision of services. 

In addition to the 2 days ITIL® 4 Foundation training (classroom or virtual), the preparation for the exam requires a time investment of between 6 and 12 hours. 

This training is intended for anyone who wants to understand what it takes to deliver services that deliver value to the customers of the IT organization, both within their own organization and to external customers. think about pprofessionals who start with Service Management. or pprofessionals who work in other areas of "IT" (digital, product, development) and have a strong interface with IT service delivery. In general they are ITIL professionals who want to update their knowledge. You work in the IT and business domains and want to take the first steps in service management. Or you are already familiar with previous versions of ITIL and/or other industry best practices and want to learn more about the current version of ITIL.

This training and the associated certification are useful for the following positions:

  • IT Engineers
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Work with multiple methodologies and frameworks
  • Stay up to speed with the most advanced ITSM framework
  • Increase your impact and use effective and timely communication to influence stakeholders at all levels
  • Upgrade your salary and improve your career prospects
  • Boost your resume with an internationally recognized professional certification that demonstrates a clear understanding of creating and delivering services for the modern digital world

 

After following this training:

  • The student understands the ITIL® 4 Foundation service management framework and how this has evolved with modern technology and modern ways of working, such as Agile concepts, Lean, Devops.
  • Is the student able to take the ITIL® 4 Foundation exam.
  • Can the student use this ITIL® 4 Foundation training as a tool to apply in his/her daily work, as preparation for follow-up modules and for his/her personal development.

We offer you a guarantee that you will pass the exam. If you unexpectedly do not pass after the first attempt, Lagant will order a new voucher free of charge. In addition, you are eligible for 1 hour of free (extra) personal guidance from a Lagant trainer to answer possible questions and prepare you for your re-exam. But we do expect something from you for this, to be eligible for this, these conditions apply:

Exam guarantee conditions:

  • You must have achieved all objectives (100%) in the memo trainer of the Lagant tutorial or the ExamTrainer®. Where you must have answered at least 50 questions;
  • You must take the exam within 2 (two) weeks after the last practice in the ExamTrainer® or memo trainer of the Lagant self-study;
  • We provide a maximum of 1 (one) (extra) exam voucher per candidate per exam;
  • We provide a maximum of 1 (one) hour of extra personal guidance per candidate per exam;
  • Lagant is not responsible for the technique or technical failure of the exam environment and / or internet connection for remote exams.

What should you do if you failed the exam?
If you have not passed the exam, you can make a print screen of your exam result. You mail this to [email protected]. If you meet all the conditions, Lagant will send you a new exam voucher and we will contact you to schedule the hour of extra personal guidance. If you have any questions, please contact the Planning department on telephone number 0413 224 106.

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