WHAT IS ITIL®?
ITIL stands for Information Technology Infrastructure Library. The framework was created because there was no uniform standard for the design of IT processes within the IT organization. The British government and the private sector developed their own standards, which were eventually bundled and published under the name ITIL®.
The current framework is mainly intended to enable IT service providers to
- reduction of costs;
- optimization of the IT service(s)
- increase productivity and
- continuously improving so that customers get the services they need to align their business with their customers' needs.
To make it understandable, you can see ITIL® 4 Foundation as a set of guidelines that help you design a restaurant. A good cook is important, although you need a lot more to make it a success. Think, for example, of personnel, purchasing, logistics, a prime location, the appearance and much more. ITIL® 4 Foundation helps to set up all these topics by using the 4 Dimensions and the Service Value System.
This successor to the ITIL-V3 version describes the current insights within IT Service Management and integrates Lean, Agile, DevOps and Cloud Computing. At ITIL® 4 Foundation, the method is therefore no longer based solely on processes, but supports faster, quality and value-driven delivery of IT services for people and across organizations.
During this course, the student is introduced to the basic concepts and how value can be delivered using the principles, the theory of the ITIL service value system (SVS), the four dimensions model, the Value chain (SVC) and the practices (v / h processes) from the IT Infrastructure Library.
TOPICS AND DAILY SCHEDULE OF THE TRAINING
DAY 1
Introduction ITIL 4
- IT service management in the modern world
- About ITIL 4
- The structure and benefits of the ITIL 4 framework
The most important concepts of service management
- Value and value co-creation
- Organizations, service providers, service consumers, and other stakeholders
- Products and services
- Service relationships
- Value: outcomes, costs and risks
The four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors
DAY 1 and 2 from ITIL® 4 Foundation
The ITIL service value system
- Overview of the service value system
- Possibilities, demand and value
- ITIL . Guiding Principles
- Governance
- Service value chain
- Continuous improvement
- Practices
INSIDE KNOWLEDGE AND STUDY TAX
No special prior knowledge is required for this ITIL® 4 Foundation training. It helps if you already have some knowledge of automation and the provision of services.
In addition to the 2 days ITIL® 4 Foundation training (classroom or virtual), the preparation for the exam requires a time investment of between 6 and 12 hours.