Digitization is now the driver of innovation. IT is the primary business process in many organizations. The Best Practice ITIL® gives an (IT) organization opportunities and possibilities to perfectly match IT services to the needs of and possibilities within the business processes. The method makes it possible to deploy IT services even better for satisfied customers
In this self-study or training, the relationship is established with Agile and Devops. Participants learn concepts such as the Service Value System, the Service Value Chain and the ITIL 'Guiding Principles'. After completing this self-study or training, participants are able to successfully pass the ITIL4 Foundation exam and can contribute to the further professionalization of their own (IT) organization.